Should You Switch Internet Providers? Pros and Cons Explained
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I think we can all agree that finding a way to lower our internet bill would be a win-win. No one wants to feel like they’re overpaying for a service as basic (and necessary) as the internet—especially with so many affordable plan options now available.
Now, you might be wondering, “Will switching actually save me money?” or “What’s the point of saving a few dollars for all the work I have to do?” For many Aussies, sticking with the same provider might feel like the easiest option, even if they’re paying more. However, the reality is that switching to a different provider could offer a plan that’s better suited to your household’s needs and could lower your bill by a surprisingly decent amount. Let’s dive into what to consider so you can confidently decide if switching could benefit your wallet and your overall internet experience.
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Always weigh the pros and cons of switching providers before you commit so you don’t end up spending more money.
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Is your current provider offering you the best value for your money? Remember, loyalty doesn’t always pay off.
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Switching providers is straightforward but involves several key steps to ensure you’re getting the best value.
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An internet broker can compare plans, shop around, and get you connected to a new plan with minimal effort on your part.
Pro: A New Plan Could Lower Your Internet Bill
Perhaps the biggest benefit of switching internet providers is the potential for savings. With so many providers competing for your business, you’ll likely find a range of different-priced plans, especially if it’s been a while since you last compared. Many new customer offers typically include discounts, optional add-ons, or promotions.
For example, you might come across a plan that offers faster speeds at a lower price than your current plan, or find a provider offering a promotional discount for the first 6 to 12 months. Or, if your household doesn’t need high-speed internet 24/7, you could downgrade to a plan that has just the right speed, but at a better price. In today’s market, there are plenty of options, and switching providers can be one of the easiest ways to cut down on your monthly expenses.
Expert Tip
When was the last time you switched internet providers? The market is always pushing new deals, which could mean your plan is more expensive than what’s currently available. It doesn’t hurt to take a quick look at the market so you can gauge your options.
Pro: You Could Get Faster Speeds and More Reliable Connections
Different providers offer different speeds. The mindset of ‘every internet connection is exactly the same’ has become outdated now that newer technologies are available to most households.
Providers will advertise something called Typical Evening Speeds—which is a metric that measures the average speed internet users can expect during high-demand (peak) times, like weekday evenings. Typical evening speed is particularly important because while some providers may slow down significantly during peak hours, others invest more heavily in their network by adding bandwidth to keep speeds consistent. While it’s a subtle thing that some people overlook in favour of price, it should certainly be factored into your decision.
Also, a select number of providers offer “premium” NBN plans—such as NBN 250, NBN 500, or NBN 1000, especially for households on a Fibre-to-the-Premises (FTTP) or Fibre-to-the-Curb (FTTC) connection. These types of connections are capable of handling higher speeds, so switching to a provider that offers higher-speed plans for these specific connection types could significantly improve your speed.
3Pro: Added Flexibility Through Different Technologies
Did you know there are several types of internet technology available outside of NBN? The type of connection you choose can make a notable difference in speed, connectivity, and even your overall internet costs. For example, if you’re always on the go, whether it’s for work or travel, a fixed-fibre internet connection likely won’t do you any good. Instead, mobile broadband could be a better alternative—think of it like having Wi-Fi that travels with you. Many providers now offer mobile broadband plans with a portable hotspot, giving you the convenience of fast internet and portability without the hassle of staying close to a router.
5G, as most of you already know, is the latest in mobile technology, with speeds that can rival, or even surpass, those of typical broadband connections. This makes it a great option for households without access to high-speed fixed internet or for renters who want to avoid installation fees. With download speeds reaching up to 1 Gbps in some areas, tethering on 5G can handle everything from streaming HD video to video conferencing.
While NBN is generally seen as the internet connection for residential consumers, there are also other high-speed alternatives available like 5G internet. If you’re in an area with strong 5G coverage, like a major city, 5G can offer high speeds with added flexibility—perfect for renters or those who want a potentially more cost-effective home broadband connection.
If you’re in a regional or remote area, satellite internet can be a great alternative when traditional fixed-line options like the NBN aren’t offered. Many providers offer satellite plans specifically designed for rural households, making it possible to have an internet connection no matter where you are.
For instance, if you live outside a major city, you might have experienced interruptions with mobile data or slow speeds during peak times. Switching to a satellite plan could provide a more consistent speed, especially if it’s with a provider that focuses on serving rural areas.
More on Technology Types
Pro: Bundling For Added Savings
Alongside discounts and offers, some internet providers will allow you to bundle your internet with other services, like electricity for example. Additionally, by doing so, you could see some cost savings through the bundle offer and have the convenience of only having to deal with one provider if you have any questions or concerns. This can be a difference-maker if you’re tired of calling around and going through different customer support channels, numbers, and portals.
If you’re subscribed to different streaming services, there are telcos that offer bundle packages with entertainment inclusions like sports packages, movie discounts, and other neat perks. Internet providers continue to partner with major subscription services, which has led to a growing catalogue of platforms that are offered as either optional add-ons or included within your bundle package.
Some internet providers offer discounts on mobile phone plans when you pair them with home internet, or vice versa. It’s also common for bundles to come with additional perks like extra data or a bundle discount. Before committing, make sure the bundle package aligns with your needs—if you’re using a lot of data on both home internet and mobile, it’s definitely worth considering.
For more information on whether a bundle package is right for you, read our latest guide on NBN bundles.
5Pro: Switching Providers Is Straightforward
If you’re in the market for a new provider, the good news is that it’s a relatively straightforward process. The downside is that it can take time to research what’s affordable, determine what speed is right for you, compare promotional offers, and get your connection sorted. Now, you can do this with several comparison websites, but one of the most effective ways to streamline the entire process is to call an internet broker.
Brokers like Internet Monster allow you to easily compare plans and prices so you get a tailored package unique to your household needs and budget. It’s important to remember that internet providers are constantly trying to outdo one another, so keeping an eye on these deals may in fact secure you a better price.
At Internet Monster, we’re not just a comparison website – we can provide you with answers to your internet needs. Need a fast switch? We make it easy to sign up directly with us through your internet consultant on the phone. Whether you’re looking for an Ultrafast NBN plan, a mobile broadband plan, or another home internet option, we’ve got you covered. Our goal is to get you a fair deal for a fair price – and we take great pride in that. Best of all, our service is 100% FREE to use.
6Con: You Could Incur Early Termination Fees and Set-Up Costs
If you’re switching internet providers, there are typically fees that are built into your contract. Early termination fees, for example, are charged to you if you leave your contract early. Let’s say your current provider charges a $100 exit fee and your new provider charges a $50 installation fee, that’s already $150 in costs before you even start your new plan. These upfront costs can eat into your potential savings from switching, so it’s important to check your contract terms or even contact your provider to find out exactly what your exit fees might be.
It’s also wise to check if the new provider has any additional set-up costs. This can include things like equipment delivery, professional installation, or activation fees that add up quickly if they’re not factored in. For example, a provider might charge a delivery fee for a new modem or a technician fee for setting up your internet, which is a one-time fee but can still add up. If your property doesn’t have an existing NBN infrastructure in place, you’ll need to cover the NBN New Development Charge which is a $300 fee imposed by NBN Co. Case in point, there are several charges you should be aware of before you decide to switch.
7Con: A Lack Of Hardware Flexibility
Many telcos allow you to bring your own (BYO) modem, which is ideal for consumers who don’t want to spend extra on equipment. However, if you’ve invested in an expensive modem with the latest specs, you’ll want to check with your provider first to see if it’s compatible, especially if you’re switching from NBN to a mobile or 5G plan. Some plans, many of those offering high-speed internet or mobile broadband, require a specific type of modem, which could mean purchasing new equipment—and subsequently making your existing modem useless.
Then there’s the option of getting a “free” modem, which is often advertised by providers. But, the real question is whether it’s actually free. For example, Vodafone includes a “free” modem when you sign up with one of their NBN plans, but you’ll only avoid charges if you stay with Vodafone for 24 months. If you decide to leave early, you’ll have to pay off the remaining cost. This is where it becomes inconvenient for consumers if they aren’t satisfied with the provider. Not only will they have to go through the process of switching once again, but there’s also an additional charge that they’re contractually obligated to pay.
Expert Tip
While free modem offers can provide value, it’s important to check for any costs associated with early cancellation so you can avoid going through the hassle.
Con: Double Billing and Crossover Periods
Switching internet providers can sometimes lead to a tricky period where you might be charged by both your old and new providers at the same time. Typically known as a “crossover” period, this usually depends on when you cancel with one provider and begin service with the next. Most providers do their best to avoid overlapping charges, but if your billing cycles don’t align, you could end up with an overlapping period where you’re billed by both providers.
For instance, if your current telco bills on the 1st of the month and the new one on the 15th, you might end up with charges from both for that overlap period. Timing your switch carefully can help prevent this from happening. It’s often best to schedule the switch around the end of your old provider’s billing cycle to avoid extra costs. Or, you can provide your new telco with your old billing cycle and schedule your service based on this.
Expert Tip
Before switching, see if your new provider will allow you to begin your new service right after your old service ends, which can minimise the risk of being charged twice.
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Author
Benjamin TomBenjamin is a utility specialist passionate about creating informative content about the energy, internet, and solar markets. With extensive experience in the telecommunications industry, Benjamin drives our unique blog posts, articles, and reviews. He is focused on breaking down the technical jargon so our readers can better understand the telco market and industry. Whether he is comparing the latest internet deals or creating unique guides, Benjamin takes great pride in creating helpful, easy-to-read content.
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