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Swoop Broadband Review

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Swoop Broadband Review – Everything You Need To Know

Based in regional Victoria, the Australian-owned and operated Swoop Broadband offers a variety of wholesale residential and business broadband services. With a range of NBN speeds and plan types, customers who are in the market for a new internet plan have plenty of options. Swoop also has an exclusive fixed wireless network with over 470 towers in operation.

Swoop isn’t the biggest name in the market, but the telco holds its own against some of the other providers thanks to its established affordable prices, one-off discounts, and impressive catalogue of NBN speed tiers.

This detailed Swoop review covers various topics you might find useful, such as a breakdown of their current internet plans, prices, and more. Curious to see how Swoop fares against other providers? Read below to learn more.

Swoop Broadband NBN 25 Plans

In the table below, we have compiled a list of the latest NBN 25 plans offered by Swoop Broadband. To learn more, contact Internet Monster now.

Plan

Typical Evening Speed/Data

Price/mth

swoop table logo

Home Casual 25/5

25/5Mbps

Unlimited Data

$54.00*

*Home Casual 25/5 – $15 off per month for 6 months.

Swoop Broadband NBN 50 Plans

In the table below, we have compiled a list of the latest NBN 50 plans offered by Swoop Broadband. To learn more, contact Internet Monster now.

Plan

Typical Evening Speed/Data

Price/mth

swoop table logo

Home Everyday 50/20

50/20Mbps

Unlimited Data

$64.00*

*Home Everyday 50/20 – $15 off per month for 6 months.

Swoop Broadband NBN 100 Plans

In the table below, we have compiled a list of the latest NBN 100 plans offered by Swoop Broadband. To learn more, contact Internet Monster now.

Plan

Typical Evening Speed/Data

Price/mth

swoop table logo

Home Fast 100/20

100/20Mbps

Unlimited Data

$74.00*

swoop table logo

Home Fast+ 100/40 Mbps

100/40Mbps

Unlimited Data

$89.00*

*Home Fast 100/20 – $20 off per month for 6 months. *Home Fast+ 100/40 Mbps – $20 off per month for 6 months.

Swoop Broadband NBN 250 Plans

In the table below, we have compiled a list of the latest NBN 250 plans offered by Swoop Broadband. To learn more, contact Internet Monster now.

Plan

Typical Evening Speed/Data

Price/mth

swoop table logo

Home Superfast 250/25

250/25Mbps

Unlimited Data

$84.00*

*Home Superfast 250/25 – $35 off per month for 6 months.

Swoop Broadband NBN 1000 Plans

In the table below, we have compiled a list of the latest 1000 plans offered by Swoop Broadband. To learn more, contact Internet Monster now.

Plan

Typical Evening Speed/Data

Price/mth

swoop table logo

Home Ultrafast

582/47Mbps

Unlimited Data

$99.00*

*Home Ultrafast – $40 off per month for 6 months.

Swoop Broadband Internet Plans

Swoop has one of the largest selections of home internet plans, offering several options for both residential and business consumers. Some options currently on the market include:

  • NBN

  • Fixed Wireless

  • Business NBN

Swoop’s broadband plans come with unlimited data and no lock-in contract, which is great for users who require large data allowances and don’t want to incur fees if they decide to go with another provider. The telco is also known for its massive catalogue of NBN speeds with the following tiers currently available:

NBN 25

NBN 50

NBN 100

NBN 250

NBN 1000

Swoop Broadband Opticomm Plans

Swoop offers a variety of internet plans on the Opticomm Fibre network. In the table below, we’ve listed all of the plans currently offered by the provider. Please note these plans are subject to availability.

Plan

Typical Evening Speed/Data

Price/mth

swoop table logo

pticomm 25/5 Unlimited

25/5Mbps

Unlimited Data

$54.00*

swoop table logo

Opticomm 50/20 Unlimited

50/20Mbps

Unlimited Data

$64.00*

swoop table logo

Opticomm 100/20 Unlimited

100/20Mbps

Unlimited Data

$84.00*

swoop table logo

Opticomm 250/25 Unlimited

250/25Mbps

Unlimited Data

$114.00*

*Opticomm 25/5 Unlimited – $15 off per month for 6 months. *Opticomm 50/20 Unlimited – $15 off per month for 6 months. *Opticomm 100/20 Unlimited – $15 off per month for 6 months. *Opticomm 250/25 Unlimited – $15 off per month for 6 months.

Swoop Broadband Features & Perks

Swoop isn’t known for its features, with its biggest perk being its promotional discounts and competitive price points. If you’re looking to bundle your internet with a home phone and entertainment package, Swoop might not be the provider for you. We’ve listed some of Swoop’s most popular features below.

$0 Setup Fees

Swoop, like many other telcos, offers no setup fees on all of its NBN plans.

Refer-a-friend

Swoop offers a referral program where you and a friend who joins Swoop can get $15 off your energy bill each month for 6 months. Terms and conditions apply; please visit the provider to learn more.

Speed Tiers

Swoop currently offers six speed tiers on NBN plans: NBN 25, NBN 50, NBN 100, NBN 250, and NBN 1000.

NBN PLANS

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Swoop Broadband Business Internet

Swoop offers a variety of internet solutions for businesses and small enterprises. All of Swoop’s plans come with unlimited data and no lock-in contract. Currently, the telco offers NBN plans and fixed wireless plans.

For business NBN plans with speeds of 250Mbps and up, Swoop includes an Enhanced Service-Level Agreement (eSLA). All other business plans include Best Efforts SLA, with the option to upgrade at an extra cost.

Swoop Broadband NBN Service Area

Swoop Broadband offers NBN coverage to all capital cities with several major regional hubs. The fibre NBN network, built by NBN Co., extends to over 90% of the population, with the remainder covered by fixed wireless or satellite connection. NBN availability is dependent on your address.

If you’re wondering whether Swoop Broadband NBN plans are available at your address or want a better deal on your internet plan, give Internet Monster a call now.

maporiginal

https://www.nbnco.com.au/learn/rollout-map

Swoop Internet Billing and Payment

Swoop accepts numerous flexible payment options including, but not limited to:

Online

Direct Debit

Phone

Credit Card

BPAY

Swoop Financial Hardship

Swoop offers financial assistance for customers who are unable to pay their bills. Eligible customers can amend their payment arrangements through their financial assistance department. The following options are available:

  • transferring to a plan that includes shaping

  • low-cost interim options

  • temporarily postponing or deferring payments

  • waving late payment fees

  • waving cancelling fees

How to Contact Swoop

Swoop offers numerous ways to get a hold of them when it comes to general enquiries, billing questions, and more.

An online FAQ is available through the Support section.

Swoop also has an NBN live chat service for NBN customers who need assistance with their service.

Customers can also message Swoop’s customer support team using the enquiry form at the bottom of its support page.

Is Swoop Right for Me?

Swoop offers a catalogue of competitive NBN and fixed wireless plans. The telco has nearly every speed tier available on its NBN plans – which is great for consumers who want options. Swoop also has one of the fastest growing Fixed Wireless networks with over 470 towers and coverage in metropolitan areas across New South Wales, South Australia, Victoria, and Queensland.

Swoop’s self-reported typical evening download and upload speeds are in the above-average range. Swoop also matches up fairly well with name-brand providers like Optus, Telstra, TPG, and Vodafone.

The provider’s support channels are slightly behind other telcos, but not by a significant margin. Those who want streaming services, bundle packages, and entertainment add-ons will not find them with Swoop, as the provider only focuses on NBN plans, fixed-wireless plans, and business internet solutions.

That being said, even if you are keen to sign up with this retailer, it is wise to compare plans and shop around to ensure you sign up for a plan that’s ideal for you.

Internet Monster can help you compare business or home internet plans at no extra cost to you. With a fast and free consultation, we’ll help you find a fair deal on a plan that’s tailored to your needs. Don’t wait, give us a call today and let our team of experts help you find the best deal we have available with our network of trusted internet partners.

Disclaimer

This publication reviews Swoop Broadband’s plans published on its website as of 23/03/2024.

Important Points to note are:

  • The plans displayed have been taken from the retailer’s website. We do not guarantee that this information is correct or that it applies to every household in Australia.

  • The information in this blog cannot substitute for legal advice. No financial decisions should be made based on information from this blog.

  • All dollar figures include GST.

  • Plans from the price tables have been listed in order of lowest price first. Please check the details of these plans directly with the retailer before making any purchase decisions.

  • Internet Monster displays the best broadband plans from our providers based on technology & price such as ADSL, NBN or Fibre.

  • Internet Monster reserves the right to show plans we have chosen to make available from our ISP partners to our customers. Our ISP’s partners may have other offers available in the market that may be better than what we can offer. We are not stating that these products are 100% available in your area; in some circumstances these technologies or plans may not be available.

  • Advertised data (per billing, and monthly cost as shown in the table may not be the same as the amounts per billing period). Contact the provider for the billing period costs and inclusions.

  • Some plans may apply additional charges where you exceed usage limits. Check the product provider’s plan information.

  • Proof of identity may be required

  • Some providers may cap the provision of unlimited data at maximum speed. Once this cap is reached the provider will then revert you to a slower speed. See the provider’s website for more details.

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